Get to know the head of each St Giles' hotel in our #StGilesGM series! Take a peek into a typical day as they set the tone for your St Giles Experience and get their tips on the best way to discover each #StGilesCity. This week, we catch up with Mr. Derrick Tan, General Manager of St Giles Makati - A St Giles Hotel in Manila, Philippines.
Take Us Through a Typical Day at Work for You
A typical day at work for me starts with personally monitoring the hotel operations: from checking F&B to overseeing the Front Office procedures. Every morning, I gather the department heads to outline day-to-day preparations and discuss any concerns that need to be addressed. Afterwards, I respond to my emails and look into documents for review.
Most of the time, I am going around the hotel to speak with the team which allows me to know if everything is working smoothly. I also make time to meet and interact with our guests. In the afternoon, I speak with the heads of all the departments individually on the day’s accomplishments, review plans for the coming days and address other concerns. I also squeeze in time in keeping abreast of what’s happening in the Philippines to understand the business environment and the prevailing market trend.
Tell Us One Thing About St Giles Makati Most Guests May Not Know
Though the hotel is categorized as a 3-star property, St Giles Makati offers personalized service to ensure a more satisfying stay for all our guests. We want to make them feel at home by making sure their needs are well-attended to. If there’s one thing that makes the hotel special is the friendly service that we provide. Guests will feel our warm hospitality as our team of dedicated staff is ready to assist with a smile.
When at Work, What Makes you Smile
I enjoy being around with people and interacting with our guests. It is truly a pleasant experience whenever I get to personally meet and talk to our guests. When they see you smile, it immediately makes them feel at ease and at home during their stay.
And What Quickly Turns that Smile into a Frown
My smile turns to a frown when there is a job left undone.
The One Guest You Will Never Forget
A guest from Israel who stayed with us for a couple of times. He is also well remembered by the staff since we always made sure to attend to his needs during his stay.
When Not at Work, We Can Find You
When I am not work, you can find me trying out different restaurants and travelling within Philippines. I also like strolling or going for a quick jog. But most of the time, I am at the hotel and on my mobile.
Your Dream Vacation (or Most Memorable Vacation)
I am looking forward to visiting Batanes, a group of islands in the northernmost tip of the Philippines. Though it is the smallest province in the country and is frequented by typhoon, it is still one of the biggest tourist destinations because of its scenic views. I want to see their stone houses and the famed Honesty Coffee Shop.
Your Recommend Top 3 Things to Do in Manila (or Philippines)
Here are some activities which you can include on your what-to-do and where-to-go lists:
Explore Manila - Take a trip to the walled city of Intramuros and be amazed by historical structures as you get a glimpse of what old Manila looks like. Learn more about the history of the city by visiting centuries-old Fort Santiago where the national hero of the country was incarcerated. Don’t miss visiting Manila Cathedral where papal masses are held. Make the visit more memorable by hopping on a horse-drawn carriage called ‘kalesa’.
Explore Makati - Experience the city where St Giles Makati is located. Makati is definitely a shopping haven where sprawling shopping centers are found such as Greenbelt and Glorietta catering to various tastes. Just within walking distance from the hotel, you will be seeing Century City and PowerPlant Malls. About 10 minutes away from the hotel is Ayala Triangle Gardens, a quiet recluse in the center of the business district with its lush greens, perfect for strolling and dining out. Complete the Makati trip with a thrilling jeepney ride.
Go on a Food Trip - For a taste of authentic Filipino cuisine, dine at Barrio Fiesta, just walking distance from the hotel. Enjoy savory local flavors while being entertained by singing cooks and waiters. Go fresh at Dampa restaurant for your seafood craving. Select from the catch of the day and let the restaurants nearby do the cooking for you.
St Giles Makati - A St Giles Hotel is located in the heart of Makati Central Business District and the city's vibrant nightlife area. With hotel guestrooms located from the 8th floor right to 34th floor, enjoy panoramic views of the city. For more information, please visit: www.stgiles.com.