Meet Our St Giles Family: Rizal Rosly, The Gardens, A St Giles Signature Hotel & Residences

Rizal Rosly, our Chief Concierge at The Gardens, A St Giles Signature Hotel & Residences, in Kuala Lumpur, was recently honoured with an appointment to the prestigious Society of The Golden Keys Malaysia, Les Clefs d’Or. Society of The Golden Keys Malaysia is affiliated with Union Internationale des Concierges d’Hôtels, also known as “Les Clefs d’Or.

This elite group of Concierges are renowned for their commitment to providing the highest level of service to guests with a personal touch. A similar commitment Rizal has shown to our guests at The Gardens since joining the team four years ago.

Now a proud bearer of the crossed keys, St Giles Insider spoke with Rizal about this proud moment in his career, what it means to him, and what his membership brings to our guests. He also shares his top three recommended Kuala Lumpur experiences!

Congratulations Rizal on your recent appointment to the Association of Les Clefs d’Or. How does it feel to be a member of this prestigious organisation?

Thank you. It feels great to be part of this prestigious organisation. It is a recognition I have desired since joining the hospitality industry.

How were you selected for membership?

It started with an invitation by the Malaysian Chapter, after a few years, my membership will be reviewed by the panel of Executive Committee to be considered for an upgrade to the International membership.

Membership to Les Clefs d’Or is by invitation only. To be honoured with such an invitation, you have to be a Hotel Concierge for a minimum of 3 years and must be recognised by your peers as an active Concierge not limited within the hotel but also within the Industry and the community that you work.

What does your membership bring to the guest experience at The Gardens, A St Giles Signature Hotel & Residences?

These crossed golden keys on my lapels are a symbol to our guests of guaranteed, quality service. Our guests can rest assured that their St Giles Experience has been further enhanced with my membership. Not only are they central to me and our team here at The Gardens, they are also now central to Les Clefs d’Or and its extensive network, as our motto in the organization is Service through Friendship, which means I can always call on my fellow members to assist me in fulfilling a guest’s request.

What inspired you to choose a career in the hospitality industry?

It started when I decided to continue my studies in Hotel Management, in Switzerland. From thereon I knew that I chose the right industry. The hospitality industry is one of the few industries that exposes you to people of different cultures daily and I enjoy meeting our guests and teaming with my colleagues. I also enjoy that no two days are the same, that each day brings new experiences.

How long have you been with The Gardens ?

This coming 3rd of September I will be celebrating my four year anniversary with the St Giles Family.

What do you enjoy most about your job as the Chief Concierge?

I truly enjoy welcoming our guests and fulfilling all their requests. I am the happiest by the sight of our guests happy smiles or just a simple 'Thank you' from them makes my day. It is important to me that every guest has a memorable experience that last beyond their departure.

What are your top three recommended Kuala Lumpur experiences to our guests?

  • Merdeka Square & Kuala Lumpur City Gallery - Kuala Lumpur’s Independence Square where you can see the former highest flagpole of the world. This was also where the Malaysian national flag was hoisted for the first time on 31.08.1957 (Malaysia's Independence Day). Situated right next to the square, you will find the Sultan Abdul Samad Building, it is where the Malaysian legal authorities are located formerly the High Court of Malaysia. Furthermore, the KL City Gallery is also situated at Merdeka Square; a museum celebrating both the past and the future of our city. Guests should definitely visit the museum and the best part is, no entry fee.

  • Menara Kuala Lumpur also was known as KL Tower - The TV tower of Kuala Lumpur is currently the 7th highest in the world and offers a stunning 360-degrees view of the city. From the entrance, you will be able to catch a free shuttle bus to the tower, which is much convenience for visitors.

  • Helipad Lounge at Menara KH - Lastly, I recommend the Helipad Lounge of the Menara KH. In the day it is an active Heliport above the roofs of KL and at nights, it is converted to a bar. Entrance is free, however, if you would like to visit the landing spot, you will be required to purchase a drink at the bar. It’s definitely worth the spectacular, unique views of Kuala Lumpur at night. The bar is open from 6.00pm onwards. If you want to enjoy a beautiful KL sunset, make sure you arrive at 6pm to secure the best spot at the helipad for an unforgettable experience.

Be sure to say hello to Rizal on your next visit to The Gardens, A St Giles Signature Hotel & Residences!

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